Written by Ticket News USA    Friday, 06 November 2009 09:04   
USA Ticket Industry Talks Paperless Ticketing at Billboard Touring Conference
altExecutives from Ticketmaster Entertainment, StubHub, Live Nation and TicketNews's parent company TicketNetwork battled it out over the issue of paperless ticketing during a panel at the Billboard Touring Conference & Awards Wednesday in Manhattan, and while few minds were changed the charged debate made for an entertaining exchange. For Ticketmaster President David Butler, a proponent of paperless ticketing, the issue came down to who owns the ticket, which he firmly believes is the artist and their representatives.

"We provide a service for the artist to decide how they want to handle the relationship with their fans," Butler told the audience of a few hundred promoters, venue operators and artist managers. The panel was moderated by attorney Carla Varriale, a partner in the New York law firm Havkins Rosenfeld Ritzert & Varriale. "The artists are the rights holders."

Butler said that while paperless tickets offer some conveniences for fans, an assertion that the secondary ticketing executives on the panel vocally questioned, he stressed that Ticketmaster doesn't care whether an artist chooses paperless tickets or traditional tickets for their shows. The company simply tries to accommodate the artist's decision.
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While paperless ticketing currently only accounts for a very small percentage of all the event tickets sold, the technology is rapidly being ramped up in venues across the country, and critics have angrily accused the primary ticket market of using the technology to kill off the secondary ticket market.

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